Bank of Ireland Ordered to Pay £250 for Wrongful CIFAS Marker, Ombudsman Upholds Complaint
Special Reports
Barclays Pays £500 for Unfair BBL Denial, Later Approves Loan Nearly a Year After Bounce Back Loan Scheme Ended
Barclays paid £500 for wrongly denying a BBL, then approved it post-scheme closure. We unpack this surprising turnaround. […]
BBL Complaints Dismissed
NatWest, HSBC, Lloyds, and Santander Deny Bounce Back Loans, Ombudsman Dismisses Complaints
NatWest, HSBC, Lloyds, and Santander denied Bounce Back Loans to SMEs. The Ombudsman dismissed the complaints, citing the banks’ right to refuse applications. […]
BBL Complaints Upheld
HSBC Ordered to Replicate Bounce Back Loan for Application Errors, Ombudsman Upholds Complaint
HSBC’s errors prevented a customer from securing a Bounce Back Loan. The Ombudsman upheld the complaint, ordering a replica loan post-scheme closure for the bank’s mistakes. […]