Co-Operative Bank Ordered to Pay £100 for Seizing £50k Bounce Back Loan, Ombudsman Upholds Complaint
BBL Complaints Upheld
Metro Bank Ordered to Pay £150 for Bounce Back Loan Application Mishandling, Ombudsman Upholds Complaint
Metro Bank required a branch visit for a Bounce Back Loan, then declined and escorted the customer out. The Ombudsman upheld the complaint, awarding £150 compensation. […]
BBL Complaints Dismissed
Barclays Demands Tax Return for Bounce Back Loan Not Listed on Scheme Rules, Ombudsman Dismisses Complaint
HBarclays required a tax return for a Bounce Back Loan, not mentioned on the British Business Bank website. The Ombudsman dismissed the complaint, citing unlisted rules. […]
BBL Complaints Dismissed
HSBC Notifies of Bounce Back Loan Exemptions, Ombudsman Dismisses Complaint Despite FCA Concerns
SBC informed a customer that Bounce Back Loans lack Consumer Credit Act protections. The Ombudsman dismissed the complaint, despite FCA concerns about bank compliance. […]