TSB Ordered to Pay £200 for Wrongly Seizing Bounce Back Loan, Ombudsman Upholds Complaint
BBL Complaints Dismissed
HSBC Denies Account, Blocking Bounce Back Loan Access, Ombudsman Dismisses Complaint
HSBC denied an account application, preventing a Bounce Back Loan. The Ombudsman dismissed the complaint, upholding the bank’s discretion to refuse accounts. […]
Special Reports
Barclays Cancels BBL After Review, Seizes Account Funds for Repayment, and Ombudsman Upholds Their Actions
Barclays terminated a BBL, grabbed account funds to repay it, and the Ombudsman says it’s allowed. We break down this tough ruling. […]
BBL Complaints Upheld
HSBC Ordered to Replicate Bounce Back Loan for Application Errors, Ombudsman Upholds Complaint
HSBC’s errors prevented a customer from securing a Bounce Back Loan. The Ombudsman upheld the complaint, ordering a replica loan post-scheme closure for the bank’s mistakes. […]