TSB Ordered to Pay £200 for Wrongly Seizing Bounce Back Loan, Ombudsman Upholds Complaint
BBL Complaints Dismissed
HSBC Rejects Scam Claim for Bounce Back Loan Transfer, Ombudsman Dismisses Complaint
An HSBC director claimed a Bounce Back Loan was transferred via a scam. The Ombudsman dismissed the complaint, finding evidence of the director’s involvement. […]
BBL Complaints Dismissed
HSBC Denies Bounce Back Loan for Incorrect Account Type, Ombudsman Dismisses Complaint
HSBC denied a Bounce Back Loan, citing an incorrect account type after initial approval. The Ombudsman dismissed the complaint, despite impacts on subsequent applications. […]
Special Reports
Barclays Staff’s Deception Blocks Customer’s Bounce Back Loan, Ombudsman Awards Meagre £100 Compensation
A Barclays employee’s lies cost a customer a BBL, but the Ombudsman’s £100 award feels like a slap. We critique this weak ruling. […]