NatWest Delays Servicing Account and Denies Bounce Back Loan, Ombudsman Dismisses Complaint
BBL Complaints Dismissed
NatWest seized a £12k Bounce Back Loan without providing a reason. The Ombudsman dismissed the complaint, upholding the bank’s right to secrecy.
Another case in which an Ombudsman has decided NatWest were right to snatch back someone’s Bounce Back Loan but tell the customer he will never be told the reasons why. […]
BBL Complaints Upheld
HSBC Ordered to Pay Compensation for Misleading Bounce Back Loan Eligibility, Ombudsman Upholds Complaint
HSBC denied Bounce Back Loans to feeder account applicants not trading by April 2019, misleading customers. The Ombudsman upheld the complaint, ordering compensation. […]
Special Reports
Ombudsman Split: Ben Jennings Upholds Barclays BBL Complaint, But Paul Cooper Rejects Identical Case from Another Customer
Ombudsman Ben Jennings backed a BBL complaint against Barclays, but Paul Cooper denied a similar one. We probe this glaring inconsistency. […]