Co-Operative Bank Ordered to Pay £100 for Seizing Bounce Back Loan, Ombudsman Upholds Complaint
BBL Complaints Upheld
HSBC Ordered to Pay £200 for System Errors Blocking Bounce Back Loan, Ombudsman Upholds Complaint
HSBC’s system errors caused account applications to “drop off,” blocking a Bounce Back Loan. The Ombudsman upheld the complaint, affirming £200 compensation. […]
Special Reports
RBS Customer Alleges Discrimination and Data Breach Over Bounce Back Loan Handling; Ombudsman Rejects Complaint
An RBS customer, using the Mx honorific, claims discrimination and data breaches in Bounce Back Loan management, but the Ombudsman dismisses their complaint. […]
Special Reports
Barclays’ Attempt to Cross-Default Bounce Back Loan for Guarantee Claim Fails; Ombudsman Orders Reinstatement
Barclays’ shady cross-default of a customer’s Bounce Back Loan to secure a guarantee claim is overturned by the Ombudsman, who demands reinstatement. […]