Co-Operative Bank Ordered to Pay £100 for Seizing Bounce Back Loan, Ombudsman Upholds Complaint
BBL Complaints Dismissed
NatWest Issues Bounce Back Loan in Sole Trader Name, Ombudsman Dismisses Liability Complaint
NatWest issued a Bounce Back Loan in a customer’s sole trader name instead of her Ltd company. The Ombudsman dismissed the complaint, holding her liable. […]
BBL Complaints Dismissed
Santander Seizes Bounce Back Loan for Unverified Turnover, Ombudsman Dismisses Complaint
Santander seized a Bounce Back Loan after failing to verify self-declared turnover. The Ombudsman dismissed the complaint, upholding the bank’s verification process. […]
BBL Complaints Upheld
NatWest Ordered to Pay £100 and Interest for Bounce Back Loan Delay, Ombudsman Upholds Complaint
NatWest approved, then declined a Bounce Back Loan, delaying a £300 payout and closing an account. The Ombudsman upheld the complaint, ordering £100 compensation and 8% interest. […]