Financial Ombudsman Service Boasts Rule Awareness, Then Blunders Costly Error Per BBB, Potentially Harming Businesses
BBL Complaints Dismissed
Lloyds Holds Customer Liable for Denied Bounce Back Loan, Ombudsman Dismisses Complaint
A Lloyds customer denied applying for a Bounce Back Loan and transferring funds. The Ombudsman dismissed the complaint, finding evidence against his claim. […]
BBL Complaints Upheld
NatWest Ordered to Pay Compensation for Delayed Bounce Back Loan Access, Ombudsman Upholds Complaint
NatWest blocked a customer’s account, delaying access to an approved Bounce Back Loan. The Ombudsman upheld the complaint, ordering compensation for the prolonged review. […]
Special Reports
Missed a Bounce Back Loan Payment? Here’s the Email Starling Bank Sends and What to Expect Next
Missed a BBL payment? We share Starling Bank’s email and explain what happens next for borrowers in arrears. […]