Clydesdale Seizes Bounce Back Loan for Secret Reasons, Ombudsman Dismisses Complaint
BBL Complaints Upheld
Lloyds Ordered to Pay £300 for Blocking Bounce Back Loan Account Access, Ombudsman Upholds Complaint
Lloyds prevented a sole trader from opening a business account for a Bounce Back Loan. The Ombudsman upheld the complaint, ordering £300 compensation for the restriction. […]
Special Reports
Ombudsman Boosts Barclays’ Compensation to Customer Fivefold After Abusive Call and Botched Bounce Back Loan Direct Debit
Barclays’ rude call and BBL direct debit blunder led to a fivefold compensation hike by the Ombudsman. We unpack this major customer win. […]
BBL Complaints Upheld
Santander Ordered to Pay Compensation for Wrongly Taking Full Bounce Back Loan Repayments Under Interest-Only PAYG Option, Ombudsman Upholds Complaint
Santander incorrectly deducted full repayment amounts from a customer on an interest-only Bounce Back Loan PAYG option. The Ombudsman upheld the complaint, ordering compensation for the unauthorized deductions. […]