HSBC Ordered to Pay Compensation for Misleading on Bounce Back Loan Turnover, Ombudsman Upholds Complaint
BBL Complaints Dismissed
HSBC Refuses Bounce Back Loan Repayment Date Change, Ombudsman Dismisses Complaint Citing Scheme Rules
HSBC denied a one-day repayment date change for a Bounce Back Loan. The Ombudsman dismissed the complaint, attributing the restriction to British Business Bank rules. […]
BBL Complaints Upheld
HSBC Ordered to Pay Compensation for Non-Existent Feeder Accounts, Ombudsman Upholds Complaint
HSBC misled customers about “feeder accounts” for Bounce Back Loans, which were imaginary. The Ombudsman upheld the complaint, ordering compensation for the deception. […]
Special Reports
Barclays Refuses to Release Property Charge After Mortgage Repayment Until Bounce Back Loan Is Cleared; Ombudsman Awards £500
A Barclays customer clears his company’s mortgage but learns the property charge stays until the Bounce Back Loan is repaid; Ombudsman offers £500 compensation. […]