Metro Bank Seizes Bounce Back Loan for Turnover and Trading Issues, Ombudsman Dismisses Complaint
BBL Complaints Upheld
NatWest Ordered to Write Off Bounce Back Loan for Ineligible Business, Ombudsman Upholds Complaint
NatWest advised a director to apply for a Bounce Back Loan to clear debt, despite his non-trading business. The Ombudsman upheld the complaint, ordering the loan written off. […]
Special Reports
CIFAS States It Bears No Responsibility for Bounce Back Loan Database Misuse, Despite Creating It, as Lenders Admit to Adding Inaccurate Data Remotely
CIFAS denies liability for misuse of the Bounce Back Loan database it created, even as lenders admit to entering false data, impacting borrowers’ records. […]
BBL Complaints Dismissed
HSBC Denies Account Application, Blocking Bounce Back Loan, Ombudsman Dismisses Complaint
HSBC denied a customer’s account application, preventing access to a Bounce Back Loan. The Ombudsman dismissed the complaint, citing the bank’s discretion. […]