HSBC Ordered to Pay £200 for System Errors Blocking Bounce Back Loan, Ombudsman Upholds Complaint
Special Reports
Barclays Shuts Customer Account, Demands Full Bounce Back Loan Repayment, Ombudsman Upholds Bank’s Terms
Barclays closed an account and demanded full BBL repayment, and the Ombudsman backed their terms. We explore this final ruling. […]
BBL Complaints Dismissed
Santander Denies Bounce Back Loan for Missing Email Address, Ombudsman Dismisses Complaint
Santander denied a Bounce Back Loan application for lacking an email address. The Ombudsman dismissed the complaint, finding the requirement reasonable. […]
BBL Complaints Dismissed
Santander’s Strict Bounce Back Loan Criteria Upheld, Ombudsman Dismisses Complaint
Santander denied a Bounce Back Loan, citing strict criteria, despite customer wrongdoing concerns. The Ombudsman dismissed the complaint, upholding the bank’s standards. […]