Barclays Ordered to Pay £250 for Eight-Month Bounce Back Loan Delay, Ombudsman Upholds Complaint
Special Reports
Government Acknowledges Certain Bounce Back Loan Lenders Repeatedly Entered Business Owners’ Details into the BBL Portal, Were Later Caught Attempting to Exploit the BBL Scheme, and Lost Their Guarantees – Resulting in Innocent Business Owners Being Wrongly Flagged as Suspected Fraudsters
The government admits some lenders’ portal misuse led to innocent Bounce Back Loan borrowers being wrongly flagged as fraudsters after guarantee losses. […]
BBL Complaints Upheld
HSBC Ordered to Reinstate Bounce Back Loan and Pay Compensation for Unfair Debanking, Ombudsman Upholds Complaint
HSBC defaulted a Bounce Back Loan after debanking a customer, failing to meet the higher bar for loan recall. The Ombudsman upheld the complaint, ordering reinstatement and compensation. […]
BBL Complaints Upheld
HSBC Ordered to Pay £150 for Bounce Back Loan Delay Errors, Ombudsman Upholds Complaint
HSBC’s multiple errors delayed a Bounce Back Loan payout for months. The Ombudsman upheld the complaint, ordering £150 compensation for the SME’s ordeal. […]