Three Santander Bounce Back Loan Complaints Dismissed by Ombudsman
BBL Complaints Upheld
HSBC Ordered to Pay £500 for Blocking Bounce Back Loan Funds, Ombudsman Upholds Complaint
HSBC blocked a £50k Bounce Back Loan for six months over turnover confusion, causing distress. The Ombudsman upheld the complaint, awarding £500 compensation. […]
BBL Complaints Dismissed
Barclays Denies Bounce Back Loan and Closes Account, Ombudsman Dismisses Complaint
Barclays denied a Bounce Back Loan and closed a customer’s account. The Ombudsman dismissed the complaint, finding no evidence of unfair treatment. […]
Special Reports
Barclays Fails to Update Bounce Back Loan Direct Debit; Ombudsman Awards £200 Compensation
A Barclays customer complains about the bank’s failure to switch his Bounce Back Loan direct debit to a new account; Ombudsman grants £200 compensation. […]