Metro Bank Ordered to Pay £150 for Bounce Back Loan Application Mishandling, Ombudsman Upholds Complaint
BBL Complaints Dismissed
Metro Bank Closes Account After Early Bounce Back Loan Repayment, Ombudsman Dismisses Complaint
Metro Bank closed a customer’s account after he repaid a Bounce Back Loan early. The Ombudsman dismissed the complaint, citing the bank’s right to choose customers. […]
Special Reports
Royal Bank of Scotland Customer Claims His Company Was Mis-sold a Bounce Back Loan After Bank Stated on Zoom It Would Benefit His Business, Despite No Need for the Loan, Leaving It Unused and Burdened with Debt – Ombudsman Rejects the Complaint
An RBS customer alleges a mis-sold Bounce Back Loan after a Zoom pitch, but the Ombudsman dismisses the claim, leaving him with unused debt. […]
BBL Complaints Dismissed
Santander Bounce Back Loan Handling Complaint Dismissed by Ombudsman
A customer challenged Santander’s handling of a Bounce Back Loan application. The Ombudsman dismissed the complaint, upholding the bank’s discretion. […]