HSBC Ordered to Pay Compensation for Urging False Bounce Back Loan Declaration, Ombudsman Upholds Complaint
BBL Complaints Dismissed
Lloyds Bank Misleads Borrower on Bounce Back Loan Shortcut, Ombudsman Dismisses Complaint Citing Confused Recollections
A Lloyds customer claimed a bank employee misled him about a Bounce Back Loan shortcut for sole trader to Ltd company conversion. […]
Special Reports
Barclays Staff’s Deception Blocks Customer’s Bounce Back Loan, Ombudsman Awards Meagre £100 Compensation
A Barclays employee’s lies cost a customer a BBL, but the Ombudsman’s £100 award feels like a slap. We critique this weak ruling. […]
BBL Complaints Dismissed
Barclays Closes Account, Causing Bounce Back Loan Default, Ombudsman Dismisses Late Complaint and Awards £75
Barclays’ closure of a customer’s account triggered a Bounce Back Loan default. […]