HSBC Holds Business Owner Liable for £3k Bounce Back Loan, Ombudsman Dismisses Complaint
BBL Complaints Upheld
TSB Ordered to Reinstate Bounce Back Loan and Pay £300 for Debanking Vulnerable Customer, Ombudsman Upholds Complaint
TSB debanked a vulnerable customer with anxiety and PTSD, defaulting her Bounce Back Loan. The Ombudsman upheld the complaint, ordering TSB to offer account reopening, reinstate the loan, and pay £300. […]
BBL Complaints Dismissed
Lloyds Bank Misleads Borrower on Bounce Back Loan Shortcut, Ombudsman Dismisses Complaint Citing Confused Recollections
A Lloyds customer claimed a bank employee misled him about a Bounce Back Loan shortcut for sole trader to Ltd company conversion. […]
Special Reports
Funding Circle’s Social Media Snooping and Misuse of Bounce Back Loan Funds Leads to Repayment Demand, Minimal Ombudsman Compensation
Funding Circle staff snooped on social media, misused BBL funds, and demanded repayment. The Ombudsman offered little relief—just a small payout. […]