HSBC Holds Business Owner Liable for £3k Bounce Back Loan, Ombudsman Dismisses Complaint
BBL Complaints Upheld
Lloyds Ordered to Refund Half of Scammed Bounce Back Loan Funds, Ombudsman Upholds Complaint
A Lloyds customer lost Bounce Back Loan funds to a cryptocurrency scam. The Ombudsman upheld the complaint, ordering a refund of half the lost funds with interest. […]
BBL Complaints Upheld
Close Brothers Ordered to Pay Compensation for Threatening Bounce Back Loan Applicant, Ombudsman Upholds Complaint
Close Brothers mistreated a Bounce Back Loan applicant, with an agent threatening police action, blocking the loan. The Ombudsman upheld the complaint, ordering compensation. […]
Special Reports
Royal Bank of Scotland Customer Claims His Company Was Mis-sold a Bounce Back Loan After Bank Stated on Zoom It Would Benefit His Business, Despite No Need for the Loan, Leaving It Unused and Burdened with Debt – Ombudsman Rejects the Complaint
An RBS customer alleges a mis-sold Bounce Back Loan after a Zoom pitch, but the Ombudsman dismisses the claim, leaving him with unused debt. […]