HSBC Denies Bounce Back Loan for Incorrect Account Type, Ombudsman Dismisses Complaint
BBL Complaints Dismissed
NatWest Demands £40k Bounce Back Loan Repayment Despite Eligibility Assurance, Ombudsman Dismisses Complaint
NatWest demanded repayment of a £40k Bounce Back Loan, despite a manager’s eligibility assurance. The Ombudsman dismissed the complaint, finding the bank’s demand justified. […]
BBL Complaints Upheld
HSBC Ordered to Pay £500 for Bounce Back Loan Non-Delivery, Ombudsman Upholds Complaint
HSBC failed to deliver a Bounce Back Loan, claiming an unsigned agreement the customer never received. The Ombudsman upheld the complaint, awarding £500 compensation. […]
BBL Complaints Dismissed
HSBC Notifies of Bounce Back Loan Exemptions, Ombudsman Dismisses Complaint Despite FCA Concerns
SBC informed a customer that Bounce Back Loans lack Consumer Credit Act protections. The Ombudsman dismissed the complaint, despite FCA concerns about bank compliance. […]