HSBC Ordered to Pay £400 for Bounce Back Loan Complaint Mishandling, Ombudsman Upholds Complaint
BBL Complaints Dismissed
Barclays Seizes Bounce Back Loan for Late Company Formation, Ombudsman Dismisses Complaint
Barclays seized a Bounce Back Loan for a company formed after March 2020. The Ombudsman dismissed the complaint, confirming the bank’s eligibility review. […]
BBL Complaints Dismissed
NatWest Delays Servicing Account and Denies Bounce Back Loan, Ombudsman Dismisses Complaint
NatWest delayed a servicing account for seven months, then repeatedly denied a Bounce Back Loan. The Ombudsman dismissed the complaint, citing the bank’s discretion. […]
BBL Complaints Upheld
NatWest Ordered to Write Off Bounce Back Loan Issued in Sole Trader Name, Ombudsman Upholds Complaint
NatWest issued a Bounce Back Loan in a customer’s sole trader name instead of his Ltd company. The Ombudsman upheld the complaint, ordering the loan written off and £300 compensation. […]