HSBC Ordered to Pay £400 for Bounce Back Loan Complaint Mishandling, Ombudsman Upholds Complaint
BBL Complaints Upheld
Bank of Ireland Ordered to Pay £250 for Wrongful CIFAS Marker, Ombudsman Upholds Complaint
Bank of Ireland’s erroneous CIFAS marker blocked a Bounce Back Loan, causing £15k in claimed losses. The Ombudsman upheld the complaint, ordering £250 compensation. […]
BBL Complaints Upheld
HSBC Ordered to Pay £500 for Blocking Bounce Back Loan Funds, Ombudsman Upholds Complaint
HSBC blocked a £50k Bounce Back Loan for six months over turnover confusion, causing distress. The Ombudsman upheld the complaint, awarding £500 compensation. […]
Special Reports
Barclays Shuts Customer Account, Demands Full Bounce Back Loan Repayment, Ombudsman Upholds Bank’s Terms
Barclays closed an account and demanded full BBL repayment, and the Ombudsman backed their terms. We explore this final ruling. […]