Santander’s Turnover Checks Deny Bounce Back Loan, Ombudsman Dismisses Complaint
BBL Complaints Dismissed
Santander Bounce Back Loan Handling Complaint Dismissed by Ombudsman
A customer challenged Santander’s handling of a Bounce Back Loan application. The Ombudsman dismissed the complaint, upholding the bank’s discretion. […]
BBL Complaints Upheld
HSBC Ordered to Pay £500 for Feeder Account Delay Blocking Bounce Back Loan, Ombudsman Upholds Complaint
ThHSBC’s eight-month delay in processing a feeder account prevented a Bounce Back Loan. The Ombudsman upheld the complaint, awarding £500, though eligibility was questionable. […]
BBL Complaints Dismissed
Starling Limits Bounce Back Loans to One Per Person, Ombudsman Dismisses Complaint
Starling restricted a customer to one Bounce Back Loan despite multiple eligible businesses. The Ombudsman dismissed the complaint, citing the bank’s policy. […]