Starling Denies Turnover Amendment for Higher Bounce Back Loan, Ombudsman Dismisses Complaint
Special Reports
Ombudsman Clarifies Government Exempted Bounce Back Loans from Consumer Lending Rules, So Requiring Barclays to Provide a Detailed Graph of Monthly Interest Payments Would Be Overly Burdensome
The Ombudsman notes Bounce Back Loans’ exemption from consumer lending rules, deeming Barclays’ detailed interest payment graphs too burdensome to provide. […]
BBL Complaints Dismissed
Barclays Recalls Bounce Back Loan After Account Review, Ombudsman Dismisses Complaint
Barclays approved, then recalled a Bounce Back Loan after locking and reviewing an account. The Ombudsman dismissed the complaint, finding the action fair. […]
BBL Complaints Upheld
Bank of Ireland Ordered to Pay £250 for Wrongful CIFAS Marker, Ombudsman Upholds Complaint
Bank of Ireland’s erroneous CIFAS marker blocked a Bounce Back Loan, causing £15k in claimed losses. The Ombudsman upheld the complaint, ordering £250 compensation. […]