RBS Seizes £50k Bounce Back Loan Without Reason, Ombudsman Dismisses Complaint
BBL Complaints Upheld
HSBC Ordered to Reinstate Bounce Back Loan and Pay Compensation for Unfair Debanking, Ombudsman Upholds Complaint
HSBC defaulted a Bounce Back Loan after debanking a customer, failing to meet the higher bar for loan recall. The Ombudsman upheld the complaint, ordering reinstatement and compensation. […]
Special Reports
Funding Circle’s Social Media Snooping and Misuse of Bounce Back Loan Funds Leads to Repayment Demand, Minimal Ombudsman Compensation
Funding Circle staff snooped on social media, misused BBL funds, and demanded repayment. The Ombudsman offered little relief—just a small payout. […]
Special Reports
Ombudsman Split: Ben Jennings Upholds Barclays BBL Complaint, But Paul Cooper Rejects Identical Case from Another Customer
Ombudsman Ben Jennings backed a BBL complaint against Barclays, but Paul Cooper denied a similar one. We probe this glaring inconsistency. […]