Metro Bank Ordered to Pay £500 for Blocking Bounce Back Loan Funds, Ombudsman Upholds Complaint
BBL Complaints Dismissed
NatWest Cancels Bounce Back Loan for Missing Documentation, Ombudsman Dismisses Complaint
NatWest cancelled a Bounce Back Loan application due to missing documentation after requiring a feeder account. The Ombudsman dismissed the complaint, citing customer failure. […]
BBL Complaints Upheld
TSB Ordered to Pay £200 for Wrongly Seizing Bounce Back Loan, Ombudsman Upholds Complaint
TSB seized a Bounce Back Loan, wrongly accusing a sole trader of ineligibility. The Ombudsman upheld the complaint, ordering £200 compensation for the unfair treatment. […]
Special Reports
Barclays Fails to Update Bounce Back Loan Direct Debit; Ombudsman Awards £200 Compensation
A Barclays customer complains about the bank’s failure to switch his Bounce Back Loan direct debit to a new account; Ombudsman grants £200 compensation. […]