Santander Ordered to Pay £100 for Misleading on Bounce Back Loan Turnover, Ombudsman Upholds Complaint
BBL Complaints Dismissed
Lloyds Holds Customer Liable for £50k Bounce Back Loan Spent on Bitcoin, Ombudsman Dismisses Complaint
A Lloyds customer denied applying for a £50k Bounce Back Loan spent on Bitcoin. The Ombudsman dismissed the complaint, finding his claim uncredible based on evidence. […]
BBL Complaints Upheld
HSBC Ordered to Pay Compensation for Misleading Bounce Back Loan Eligibility, Ombudsman Upholds Complaint
HSBC denied Bounce Back Loans to feeder account applicants not trading by April 2019, misleading customers. The Ombudsman upheld the complaint, ordering compensation. […]
Special Reports
Barclays Denies Sole Trader’s Third BBL for Additional Business, Ombudsman Awards £200 for Delay-Induced Distress
Barclays rejected a sole trader’s third BBL and delayed the decision, leading to a £200 Ombudsman payout. We unpack this case. […]