Santander Requires Actual Turnover Despite Estimates, Ombudsman Dismisses Complaint
BBL Complaints Dismissed
Starling Limits Bounce Back Loans to One Per Person, Ombudsman Dismisses Complaint
Starling restricted a customer to one Bounce Back Loan despite multiple eligible businesses. The Ombudsman dismissed the complaint, citing the bank’s policy. […]
BBL Complaints Upheld
HSBC Ordered to Pay £500 for Blocking Bounce Back Loan Funds, Ombudsman Upholds Complaint
HSBC blocked a £50k Bounce Back Loan for six months over turnover confusion, causing distress. The Ombudsman upheld the complaint, awarding £500 compensation. […]
BBL Complaints Dismissed
HSBC Notifies of Bounce Back Loan Exemptions, Ombudsman Dismisses Complaint Despite FCA Concerns
SBC informed a customer that Bounce Back Loans lack Consumer Credit Act protections. The Ombudsman dismissed the complaint, despite FCA concerns about bank compliance. […]