Close Brothers Ordered to Pay Compensation for Threatening Bounce Back Loan Applicant, Ombudsman Upholds Complaint
BBL Complaints Dismissed
Lloyds Limits Refund to £10k for Bounce Back Loan Lost in Pyramid Scam, Ombudsman Dismisses Further Claims
A director lost £30k of a Bounce Back Loan in a pyramid scam and sought a full refund from Lloyds. […]
BBL Complaints Upheld
NatWest Ordered to Pay £250 for Wrongly Denying Bounce Back Loan, Ombudsman Upholds Complaint
NatWest denied a Bounce Back Loan, claiming the customer wasn’t trading pre-March 2020, despite years of trading. The Ombudsman upheld the complaint, ordering £250 compensation. […]
Special Reports
Barclays Fails to Update Bounce Back Loan Direct Debit; Ombudsman Awards £200 Compensation
A Barclays customer complains about the bank’s failure to switch his Bounce Back Loan direct debit to a new account; Ombudsman grants £200 compensation. […]