Close Brothers Ordered to Pay Compensation for Threatening Bounce Back Loan Applicant, Ombudsman Upholds Complaint
BBL Complaints Upheld
Santander Ordered to Pay Compensation for Identity Fraud Mishandling, Ombudsman Upholds Complaint
Santander closed accounts and denied a Bounce Back Loan due to a CIFAS marker from identity fraud. The Ombudsman upheld the complaint, ordering compensation for unfair treatment. […]
BBL Complaints Dismissed
HSBC Demands Bounce Back Loan Repayment Post-CBILS, Ombudsman Dismisses Complaint
HSBC demanded a Bounce Back Loan repayment and seized funds after a CBILS approval. The Ombudsman dismissed the complaint, upholding HSBC’s actions. […]
Special Reports
Barclays Ends Customer’s Bounce Back Loan PAYG Holiday; Ombudsman Rejects Complaint, Citing Fraudulent Second Loan Due to Business Structure
Barclays cancels a customer’s PAYG repayment holiday, and the Ombudsman dismisses his complaint, ruling one of his two Bounce Back Loans was fraudulently obtained. […]