RBS Ordered to Pay Increased Compensation for Bounce Back Loan Denials, Ombudsman Upholds Complaint
BBL Complaints Dismissed
HSBC Demands Bounce Back Loan Repayment Post-CBILS, Ombudsman Dismisses Complaint
HSBC demanded a Bounce Back Loan repayment and seized funds after a CBILS approval. The Ombudsman dismissed the complaint, upholding HSBC’s actions. […]
Special Reports
RBS Defaults Bounce Back Loan Over System Error; Ombudsman Upholds Negative Credit Mark Despite Accident
RBS defaults a customer’s Bounce Back Loan due to a faulty PAYG system, leaving his credit file marked for six years despite his repayment willingness. […]
BBL Complaints Upheld
HSBC Ordered to Pay £150 for Misleading on Bounce Back Loan Liability, Ombudsman Upholds Complaint
HSBC falsely told a director he was personally liable for a Bounce Back Loan. The Ombudsman upheld the complaint, ordering £150 compensation for the misinformation. […]