Skipton’s Unjust Fraud Marker Blocks BBL Application, Ombudsman Orders Removal and £500 Compensation, But Not Universally
BBL Complaints Upheld
TSB Ordered to Reinstate Bounce Back Loan and Pay £300 for Debanking Vulnerable Customer, Ombudsman Upholds Complaint
TSB debanked a vulnerable customer with anxiety and PTSD, defaulting her Bounce Back Loan. The Ombudsman upheld the complaint, ordering TSB to offer account reopening, reinstate the loan, and pay £300. […]
Special Reports
Lord Callanan Verifies British Business Bank’s Slow Payouts of BBL Guarantees, Including 20% for Suspected Fraudulent Loans
Lord Callanan confirms the BBB is slowly paying BBL guarantees, even for 20% suspected fraud cases. We analyze this sluggish process. […]
BBL Complaints Dismissed
Barclays’ Bounce Back Loan Rules Deemed Clear, Ombudsman Dismisses Complaint
A customer claimed Barclays’ Bounce Back Loan rules were unclear, leading to denial. The Ombudsman dismissed the complaint, finding the rules sufficiently clear. […]