Barclays Demands Tax Return for Bounce Back Loan Not Listed on Scheme Rules, Ombudsman Dismisses Complaint
BBL Complaints Dismissed
NatWest Logs Credit File Marker for Defaulted Bounce Back Loan Despite Repayment Plan, Ombudsman Dismisses Removal Request
NatWest marked a customer’s credit file for a defaulted Bounce Back Loan, despite a repayment plan. […]
BBL Complaints Upheld
NatWest Ordered to Pay £500 Compensation for Error Blocking Bounce Back Loan PAYG Options, Ombudsman Upholds Complaint
NatWest’s error on a pre-populated PAYG application form prevented a customer from accessing Bounce Back Loan repayment options. The Ombudsman upheld the complaint, ordering NatWest to pay £500 compensation for their mistake. […]
BBL Complaints Upheld
Santander Ordered to Pay £175 for Bounce Back Loan Application Errors, Ombudsman Upholds Complaint
Santander’s multiple errors mishandled a Bounce Back Loan application, causing delays. The Ombudsman upheld the complaint, awarding £175 compensation for the bank’s failures. […]