TSB Denies Bounce Back Loan Top-Up Due to Unmonitored Email, Ombudsman Dismisses Complaint with £75
BBL Complaints Upheld
Santander Ordered to Pay £300 for Mishandling Bounce Back Loan Application, Ombudsman Upholds Complaint
Santander mishandled a Bounce Back Loan application from an adult entertainment worker, causing delays. The Ombudsman upheld the complaint, awarding £300 compensation. […]
BBL Complaints Upheld
NatWest Ordered to Reinstate Bounce Back Loan and Increase Compensation for System Failure, Ombudsman Upholds Complaint
NatWest’s system failure led to a wrongful Bounce Back Loan default. The Ombudsman upheld the complaint, ordering reinstatement and significantly increased compensation for the bank’s error. […]
BBL Complaints Dismissed
HSBC Denies Bounce Back Loan for Incorrect Account Type, Ombudsman Dismisses Complaint
HSBC denied a Bounce Back Loan, citing an incorrect account type after initial approval. The Ombudsman dismissed the complaint, despite impacts on subsequent applications. […]