HSBC Ordered to Pay £150 for Bounce Back Loan Application Delay, Ombudsman Upholds Complaint
BBL Complaints Dismissed
Santander Denies Bounce Back Loan for Missing Email Address, Ombudsman Dismisses Complaint
Santander denied a Bounce Back Loan application for lacking an email address. The Ombudsman dismissed the complaint, finding the requirement reasonable. […]
BBL Complaints Upheld
NatWest Ordered to Pay £500 for Erroneously Defaulting Bounce Back Loan, Ombudsman Upholds Complaint
NatWest wrongly defaulted a Bounce Back Loan during a PAYG repayment holiday, causing distress. The Ombudsman upheld the complaint, awarding £500 compensation for the error. […]
BBL Complaints Dismissed
Lloyds Bank Misleads Borrower on Bounce Back Loan Shortcut, Ombudsman Dismisses Complaint Citing Confused Recollections
A Lloyds customer claimed a bank employee misled him about a Bounce Back Loan shortcut for sole trader to Ltd company conversion. […]