Starling Bank Staff’s Deception Prevents Customer’s BBL Application, Ombudsman Grants Minimal £50 Compensation
BBL Complaints Upheld
TSB Ordered to Pay Compensation for Erroneous Fraud Marker Blocking Bounce Back Loan, Ombudsman Upholds Complaint
TSB’s wrongful fraud marker prevented a customer from obtaining a Bounce Back Loan. The Ombudsman upheld the complaint, ordering compensation for the error. […]
Special Reports
British Business Bank Continues to Overlook Rogue Bounce Back Loan Lenders as Another Is Exposed for Illegally Charging BBL Recipients Fees – Barclays Offers Meagre £75 Compensation to Affected Customer for Their Deceptive Practices
The British Business Bank ignores rogue lenders charging illegal Bounce Back Loan fees, with Barclays offering a paltry £75 to a deceived customer. […]
BBL Complaints Upheld
HSBC Ordered to Remove Unjust “Misuse of Facility” CIFAS Fraud Marker on Bounce Back Loan Recipient, Ombudsman Upholds Complaint
HSBC wrongly applied a “misuse of facility” CIFAS fraud marker to a Bounce Back Loan recipient, accused of manipulative behaviour. The Ombudsman upheld the complaint, ordering HSBC to remove the marker. […]