NatWest Demands £40k Bounce Back Loan Repayment Despite Eligibility Assurance, Ombudsman Dismisses Complaint
BBL Complaints Upheld
HSBC Ordered to Remove “Evasion of Payment” CIFAS Marker for Bounce Back Loan, Ombudsman Upholds Complaint
HSBC restricted a customer’s Bounce Back Loan funds for five months and applied an “evasion of payment” CIFAS marker. The Ombudsman upheld the complaint, ordering marker removal. […]
BBL Complaints Upheld
Santander Ordered to Pay Compensation for Demanding Bounce Back Loan Repayment, Ombudsman Upholds Complaint
Santander demanded a Bounce Back Loan repayment despite allowing turnover estimates, citing fine print. The Ombudsman upheld the complaint, ordering compensation for misleading information. […]
BBL Complaints Dismissed
HSBC Seizes Bounce Back Loan Funds, Ombudsman Dismisses Complaint Deferring Discrimination
HSBC seized Bounce Back Loan funds and closed accounts, facing a discrimination claim. The Ombudsman dismissed the complaint, deferring discrimination issues to courts. […]