RBS Drains Customer’s Savings and Personal Accounts for Ineligible BBL Repayment, Ombudsman Deems It Permissible
Special Reports
Barclays Reinstates Bounce Back Loan After Shady Default Over Overdraft; Ombudsman Awards £50
Barclays defaults a customer’s Bounce Back Loan over an overdraft issue but reinstates it after backlash; the Ombudsman grants £50 in compensation. […]
BBL Complaints Dismissed
Lloyds Recalls Bounce Back Loan, Rejects Compensation, Ombudsman Dismisses Complaint
Lloyds recalled a Bounce Back Loan and disputed a case handler’s compensation ruling. The Ombudsman dismissed the complaint, siding with the bank. […]
BBL Complaints Upheld
Santander Ordered to Pay £350 for CBILS Refusal Impacting Bounce Back Loan, Ombudsman Upholds Complaint
Santander’s CBILS refusal delayed a customer’s Bounce Back Loan, secured elsewhere. The Ombudsman upheld the complaint, ordering £350 compensation for the delay. […]