HSBC Ordered to Pay Compensation for Misleading Bounce Back Loan Eligibility, Ombudsman Upholds Complaint
BBL Complaints Dismissed
Barclays Locks Bounce Back Loan Account for Four-Month Review, Ombudsman Dismisses Complaint
Barclays locked a Bounce Back Loan account for a four-month review, unlocking it in December 2020. The Ombudsman dismissed the complaint, finding the delay reasonable. […]
Special Reports
Bounce Back Loan Lenders Halt Recovery After 12 Months for Defaults—Find Out Why
Defaulted on a Bounce Back Loan? Lenders are now pausing recovery efforts after 12 months—discover the reasons behind this surprising shift. […]
BBL Complaints Upheld
NatWest Ordered to Reinstate Bounce Back Loan and Pay £750 for PAYG Delay, Ombudsman Upholds Complaint
NatWest took over a year to set up PAYG options, defaulting a Bounce Back Loan and involving debt collectors. The Ombudsman upheld the complaint, ordering reinstatement and £750 compensation. […]