HSBC Ordered to Pay Compensation for Misleading Bounce Back Loan Eligibility, Ombudsman Upholds Complaint
Special Reports
Barclays Pays £500 for Unfair BBL Denial, Later Approves Loan Nearly a Year After Bounce Back Loan Scheme Ended
Barclays paid £500 for wrongly denying a BBL, then approved it post-scheme closure. We unpack this surprising turnaround. […]
BBL Complaints Upheld
NatWest Ordered to Pay Compensation for Delayed Bounce Back Loan Access, Ombudsman Upholds Complaint
NatWest blocked a customer’s account, delaying access to an approved Bounce Back Loan. The Ombudsman upheld the complaint, ordering compensation for the prolonged review. […]
Special Reports
Metro Bank Directed to Restore a Defaulted Bounce Back Loan, Provide PAYG Options to a Customer, and Pay £300 Compensation for Multiple Errors, Including Sending Incomplete Emails and Failing to Return Emails Sent to Former Staff
Metro Bank must reinstate a defaulted Bounce Back Loan, offer PAYG options, and pay £300 for errors like incomplete emails and ignored correspondence. […]