TSB Terminates Bounce Back Loan for Inconsistent Turnover Estimates, Ombudsman Dismisses Complaint
BBL Complaints Upheld
HSBC Ordered to Pay Compensation for Bounce Back Loan Turnover Error, Ombudsman Upholds Complaint
HSBC refused to amend a lower turnover figure for a Bounce Back Loan, citing fixed rules. The Ombudsman upheld the complaint, ordering compensation for the restriction. […]
BBL Complaints Dismissed
HSBC Mishandles Bounce Back Loan Arrears, Ombudsman Dismisses Time-Barred Complaint
An HSBC customer complained about mishandled Bounce Back Loan arrears and unhelpful staff. […]
BBL Complaints Upheld
HSBC Ordered to Pay £500 for Denying Bounce Back Loan Account, Ombudsman Upholds Complaint
HSBC lied and repeatedly denied a Ltd company an account, blocking a Bounce Back Loan. The Ombudsman upheld the complaint, awarding £500, limited by company distress rules. […]