Santander Ordered to Provide Bounce Back Loan Repayment Breakdown, Ombudsman Upholds Complaint
BBL Complaints Dismissed
TSB Denies Bounce Back Loan Top-Up Due to Unmonitored Email, Ombudsman Dismisses Complaint with £75
TSB denied a Bounce Back Loan top-up, partly due to an unmonitored email address. The Ombudsman dismissed the complaint, finding £75 compensation adequate. […]
BBL Complaints Dismissed
NatWest Logs Credit File Marker for Defaulted Bounce Back Loan Despite Repayment Plan, Ombudsman Dismisses Removal Request
NatWest marked a customer’s credit file for a defaulted Bounce Back Loan, despite a repayment plan. […]
BBL Complaints Upheld
HSBC Ordered to Pay £250 for Issuing Bounce Back Loan in Director’s Name, Ombudsman Upholds Complaint
HSBC issued a Bounce Back Loan in a director’s personal name instead of his Ltd company, a recurring issue. The Ombudsman upheld the complaint, awarding £250, though the loan remained defaulted. […]