Santander Recalls Bounce Back Loan Over Turnover, Ombudsman Dismisses Complaint Withholding Evidence
BBL Complaints Dismissed
Lloyds Cancels Bounce Back Loan for Unverified Turnover, Ombudsman Dismisses Complaint
Lloyds cancelled a Bounce Back Loan due to unverified turnover for a new business. The Ombudsman dismissed the complaint, upholding the bank’s decision. […]
Special Reports
Barclays Staff’s Deception Blocks Customer’s Bounce Back Loan, Ombudsman Awards Meagre £100 Compensation
A Barclays employee’s lies cost a customer a BBL, but the Ombudsman’s £100 award feels like a slap. We critique this weak ruling. […]
BBL Complaints Dismissed
HSBC Sends Debt Collectors for Unpaid Bounce Back Loan, Ombudsman Dismisses Overdraft Funding Complaint
An HSBC customer claimed debt collectors pursued her for a Bounce Back Loan, arguing overdraft funds should have covered it. […]