Starling Cancels Cheque to Repay Defaulted Bounce Back Loan; Ombudsman Awards £100
Special Reports
Barclays Faces Fresh Criticism for Misleading a Customer About Bounce Back Loan Overpayment Refunds, Botching PAYG Options, and Delaying Resolution
Barclays draws fire for deceiving a customer on Bounce Back Loan refunds, mishandling PAYG options, and dragging out resolution processes. […]
BBL Complaints Upheld
NatWest Ordered to Pay £300 for Bounce Back Loan Snatch-Back Errors, Ombudsman Upholds Complaint
NatWest seized a £25k Bounce Back Loan, approved a £45k reapplication, then seized it again. The Ombudsman upheld the complaint, awarding £300 for the mishandling. […]
BBL Complaints Dismissed
Santander Seizes Bounce Back Loan for Unverified Turnover, Ombudsman Dismisses Complaint
Santander seized a Bounce Back Loan after failing to verify self-declared turnover. The Ombudsman dismissed the complaint, upholding the bank’s verification process. […]