I nearly choked on my coffee when I read what Starling Bank had done to this customer, you may do too.
Starling Bank’s Harsh Bounce Back Loan Default Over One-Day-Late Payment Reversed by Ombudsman
BBL Complaints Upheld
Lloyds Ordered to Pay £100 for Bounce Back Loan Application Distress, Ombudsman Upholds Complaint
Lloyds fairly declined a Bounce Back Loan but caused distress during the process. The Ombudsman upheld the complaint, awarding £100 compensation for inconvenience. […]
BBL Complaints Dismissed
Lloyds Declines Bounce Back Loan for Missed Tax Return Request, Ombudsman Dismisses Complaint
A Halifax customer missed a Lloyds tax return request to reconsider a Bounce Back Loan denial. The Ombudsman dismissed the complaint, citing the customer’s negligence. […]
BBL Complaints Upheld
NatWest Ordered to Pay £300 for Bounce Back Loan Snatch-Back Errors, Ombudsman Upholds Complaint
NatWest seized a £25k Bounce Back Loan, approved a £45k reapplication, then seized it again. The Ombudsman upheld the complaint, awarding £300 for the mishandling. […]