Santander Ordered to Pay £300 for Mishandling Bounce Back Loan Application, Ombudsman Upholds Complaint
Special Reports
RBS Customer Alleges Discrimination and Data Breach Over Bounce Back Loan Handling; Ombudsman Rejects Complaint
An RBS customer, using the Mx honorific, claims discrimination and data breaches in Bounce Back Loan management, but the Ombudsman dismisses their complaint. […]
BBL Complaints Dismissed
NatWest Cancels Bounce Back Loan for Missing Documentation, Ombudsman Dismisses Complaint
NatWest cancelled a Bounce Back Loan application due to missing documentation after requiring a feeder account. The Ombudsman dismissed the complaint, citing customer failure. […]
Special Reports
Ombudsman Boosts Barclays’ Compensation to Customer Fivefold After Abusive Call and Botched Bounce Back Loan Direct Debit
Barclays’ rude call and BBL direct debit blunder led to a fivefold compensation hike by the Ombudsman. We unpack this major customer win. […]