Santander Ordered to Refund £470 Fee and Pay Compensation for Bounce Back Loan Recall, Ombudsman Upholds Complaint
BBL Complaints Dismissed
Santander Seizes Bounce Back Loan After Post-Drawdown Checks, Ombudsman Dismisses Complaint
Santander seized a Bounce Back Loan after post-drawdown checks raised turnover and eligibility concerns. The Ombudsman dismissed the complaint, siding with the bank. […]
BBL Complaints Upheld
HSBC Ordered to Pay £150 for Bounce Back Loan Delay Errors, Ombudsman Upholds Complaint
HSBC’s multiple errors delayed a Bounce Back Loan payout for months. The Ombudsman upheld the complaint, ordering £150 compensation for the SME’s ordeal. […]
BBL Complaints Upheld
Barclays Ordered to Pay Increased Compensation for Bounce Back Loan Appointment Error, Ombudsman Upholds Complaint
Barclays scheduled a Bounce Back Loan account appointment when the branch was closed. The Ombudsman upheld the complaint, increasing compensation for the error. […]