
Ombudsman Blames Customer for Bounce Back Loan Arrears Despite Barclays’ Direct Debit Failure

Dean John Olley, director of Image Joinery Ltd, has been banned for 10 years for claiming a £580,000 turnover, despite dormant accounts, to secure a £50,000 Barclays Bounce Back Loan. The ban, starting 22 November 2024, reflects severe financial misconduct. […]
Despite resistance, HSBC was directed to reinstate a Bounce Back Loan, restore PAYG options, refund nearly £10,000 with interest, remove negative credit markers, and pay £250 to a customer for an unjust BBL default. […]
The Ombudsman notes Bounce Back Loans’ exemption from consumer lending rules, deeming Barclays’ detailed interest payment graphs too burdensome to provide. […]
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