TSB Uses Bounce Back Loan to Repay Overdraft, Ombudsman Dismisses Complaint Citing Timing
BBL Complaints Dismissed
NatWest Demands £40k Bounce Back Loan Repayment Despite Eligibility Assurance, Ombudsman Dismisses Complaint
NatWest demanded repayment of a £40k Bounce Back Loan, despite a manager’s eligibility assurance. The Ombudsman dismissed the complaint, finding the bank’s demand justified. […]
BBL Complaints Dismissed
NatWest Issues Bounce Back Loan in Sole Trader Name, Ombudsman Dismisses Liability Complaint
NatWest issued a Bounce Back Loan in a customer’s sole trader name instead of her Ltd company. The Ombudsman dismissed the complaint, holding her liable. […]
Special Reports
Barclays Denies Sole Trader’s Third BBL for Additional Business, Ombudsman Awards £200 for Delay-Induced Distress
Barclays rejected a sole trader’s third BBL and delayed the decision, leading to a £200 Ombudsman payout. We unpack this case. […]