TSB Uses Bounce Back Loan to Repay Overdraft, Ombudsman Dismisses Complaint Citing Timing
BBL Complaints Upheld
NatWest Ordered to Pay £500 Compensation for Error Blocking Bounce Back Loan PAYG Options, Ombudsman Upholds Complaint
NatWest’s error on a pre-populated PAYG application form prevented a customer from accessing Bounce Back Loan repayment options. The Ombudsman upheld the complaint, ordering NatWest to pay £500 compensation for their mistake. […]
BBL Complaints Dismissed
Barclays Demands Tax Return for Bounce Back Loan Not Listed on Scheme Rules, Ombudsman Dismisses Complaint
HBarclays required a tax return for a Bounce Back Loan, not mentioned on the British Business Bank website. The Ombudsman dismissed the complaint, citing unlisted rules. […]
BBL Complaints Dismissed
TSB Seizes Funds from Customers’ Accounts to Repay Bounce Back Loans After Closing Servicing Accounts, Ombudsman Dismisses Complaint
TSB terminated relationships with two customers, closing their servicing accounts and seizing funds to repay Bounce Back Loans. […]