NatWest Holds Unassociated Person Liable for Defaulted Bounce Back Loan, Ombudsman Dismisses as Civil Matter
BBL Complaints Upheld
Santander Ordered to Provide Bounce Back Loan Repayment Breakdown, Ombudsman Upholds Complaint
Santander failed to provide a director with a detailed Bounce Back Loan repayment breakdown. The Ombudsman upheld the complaint, ordering the bank to supply the information. […]
BBL Complaints Upheld
Barclays Ordered to Pay £200 for Bounce Back Loan Processing Delay, Ombudsman Upholds Complaint
Barclays’ eight-week delay in processing a Bounce Back Loan caused distress. The Ombudsman upheld the complaint, awarding £200 compensation, less than the £1,000 sought. […]
BBL Complaints Dismissed
Santander Requires Actual Turnover Despite Estimates, Ombudsman Dismisses Complaint
Santander seized a Bounce Back Loan, requiring actual turnover despite allowing estimates. The Ombudsman dismissed the complaint, upholding the bank’s review. […]