NatWest Holds Unassociated Person Liable for Defaulted Bounce Back Loan, Ombudsman Dismisses as Civil Matter
BBL Complaints Dismissed
Starling Denies Bounce Back Loan Upgrade, Ombudsman Dismisses Complaint
Starling denied a Bounce Back Loan upgrade and neglected insolvency care for a customer. The Ombudsman dismissed the complaint, citing bank policy. […]
BBL Complaints Dismissed
HSBC Holds Customer Liable for Denied Bounce Back Loan Application, Ombudsman Dismisses Complaint
An HSBC customer denied applying for a Bounce Back Loan with inflated turnover. […]
Special Reports
Starling Bank Staff’s Deception Prevents Customer’s BBL Application, Ombudsman Grants Minimal £50 Compensation
A Starling employee’s lies blocked a BBL application, but the Ombudsman’s £50 award feels insulting. We slam this lowball ruling. […]