Lloyds Defaults Bounce Back Loans Using Outdated Addresses, Ombudsman Dismisses Complaint
BBL Complaints Dismissed
Santander Denies Bounce Back Loan for Missing Email Address, Ombudsman Dismisses Complaint
Santander denied a Bounce Back Loan application for lacking an email address. The Ombudsman dismissed the complaint, finding the requirement reasonable. […]
BBL Complaints Upheld
Santander Ordered to Pay £731 for Bounce Back Loan Application Mishandling, Ombudsman Upholds Complaint
Santander subjected a Bounce Back Loan applicant to significant delays and errors, denying the loan. The Ombudsman upheld the complaint, ordering £731 compensation. […]
BBL Complaints Upheld
TSB Ordered to Pay £200 for Wrongly Seizing Bounce Back Loan, Ombudsman Upholds Complaint
TSB seized a Bounce Back Loan, wrongly claiming ineligibility despite an estimated turnover. The Ombudsman upheld the complaint, awarding £200, though estimates weren’t allowed. […]