HSBC Ordered to Pay £200 for Issuing Bounce Back Loan in Sole Trader Name, Ombudsman Upholds Complaint
BBL Complaints Upheld
NatWest Ordered to Pay Compensation for Unclear Bounce Back Loan Trading Rules, Ombudsman Upholds Complaint
NatWest’s unclear use of trading terms confused a Bounce Back Loan applicant. The Ombudsman upheld the complaint, awarding compensation for the bank’s lack of clarity. […]
Special Reports
Barclays Defaults Customer’s Bounce Back Loan Despite PAYG Option; Ombudsman Cites Prior Missed Payments
A customer complains Barclays defaulted his Bounce Back Loan during a PAYG no-payment period, but the Ombudsman rules prior missed payments justify the action. […]
BBL Complaints Dismissed
HSBC Refuses Bounce Back Loan Repayment Date Change, Ombudsman Dismisses Complaint Citing Scheme Rules
HSBC denied a one-day repayment date change for a Bounce Back Loan. The Ombudsman dismissed the complaint, attributing the restriction to British Business Bank rules. […]