HSBC Ordered to Pay £200 for Issuing Bounce Back Loan in Sole Trader Name, Ombudsman Upholds Complaint
BBL Complaints Upheld
Santander Ordered to Provide Bounce Back Loan Repayment Breakdown, Ombudsman Upholds Complaint
Santander failed to provide a director with a detailed Bounce Back Loan repayment breakdown. The Ombudsman upheld the complaint, ordering the bank to supply the information. […]
BBL Complaints Upheld
Close Brothers Ordered to Pay Compensation for Threatening Bounce Back Loan Applicant, Ombudsman Upholds Complaint
Close Brothers mistreated a Bounce Back Loan applicant, with an agent threatening police action, blocking the loan. The Ombudsman upheld the complaint, ordering compensation. […]
Special Reports
Metro Bank Ordered to Reinstate Bounce Back Loan After £10 Default Dispute; Ombudsman Intervenes
Metro Bank’s tantrum over a £10 missed payment default is overruled by the Ombudsman, who orders the Bounce Back Loan reinstated and tells the bank to mature. […]