NatWest Ordered to Reinstate Bounce Back Loan and Increase Compensation for System Failure, Ombudsman Upholds Complaint
Special Reports
Barclays Ends Customer’s Bounce Back Loan PAYG Holiday; Ombudsman Rejects Complaint, Citing Fraudulent Second Loan Due to Business Structure
Barclays cancels a customer’s PAYG repayment holiday, and the Ombudsman dismisses his complaint, ruling one of his two Bounce Back Loans was fraudulently obtained. […]
Special Reports
Vulnerable Man Alleges Fraudulent Barclays Bounce Back Loan Used for Watch Scam; Ombudsman Rejects Claim
A vulnerable man claims a scammer used a Barclays Bounce Back Loan in his name to buy a costly watch, but the Ombudsman dismisses his complaint. […]
BBL Complaints Upheld
HSBC Ordered to Reinstate Bounce Back Loan and Pay Compensation for Unfair Debanking, Ombudsman Upholds Complaint
HSBC defaulted a Bounce Back Loan after debanking a customer, failing to meet the higher bar for loan recall. The Ombudsman upheld the complaint, ordering reinstatement and compensation. […]