NatWest Demands Repayment from Vulnerable Customer for Defaulted Bounce Back Loan, Ombudsman Dismisses Complaint
BBL Complaints Upheld
Starling Bank’s Harsh Bounce Back Loan Default Over One-Day-Late Payment Reversed by Ombudsman
Starling Bank defaults a customer’s Bounce Back Loan for a one-day-late payment, but the Ombudsman orders reinstatement and compensation for the overreach. […]
BBL Complaints Upheld
NatWest Ordered to Pay £250 for Bounce Back Loan Application Errors, Ombudsman Upholds Complaint
NatWest mishandled a Bounce Back Loan application, causing delays and distress. The Ombudsman upheld the complaint, ordering £250 compensation for the bank’s errors. […]
Special Reports
Funding Circle’s Social Media Snooping and Misuse of Bounce Back Loan Funds Leads to Repayment Demand, Minimal Ombudsman Compensation
Funding Circle staff snooped on social media, misused BBL funds, and demanded repayment. The Ombudsman offered little relief—just a small payout. […]