NatWest Defaults Bounce Back Loan After Missed Payment, Ombudsman Dismisses Complaint Blaming Customer
BBL Complaints Upheld
Santander Ordered to Refund £470 Fee and Pay Compensation for Bounce Back Loan Recall, Ombudsman Upholds Complaint
Santander demanded £42k of a £50k Bounce Back Loan, charged a £470 fee, and escorted a customer out. The Ombudsman upheld the complaint, ordering a refund and compensation. […]
BBL Complaints Upheld
HSBC Ordered to Reinstate BBL, Refund £10,000, and Pay Compensation After Unfair Default
Despite resistance, HSBC was directed to reinstate a Bounce Back Loan, restore PAYG options, refund nearly £10,000 with interest, remove negative credit markers, and pay £250 to a customer for an unjust BBL default. […]
BBL Complaints Dismissed
HSBC Seizes Bounce Back Loan Paid in Error, Ombudsman Dismisses Complaint
HSBC seized a Bounce Back Loan paid in error, demanding repayment. The Ombudsman dismissed the complaint, finding the bank’s actions fair. […]