Lloyds Approves Bounce Back Loan Without Director’s Knowledge, Ombudsman Dismisses Complaint Due to Signatory Status
BBL Complaints Dismissed
Barclays Denies Bounce Back Loan, Ombudsman Dismisses Complaint Despite Success Elsewhere
Barclays denied a Bounce Back Loan, though the customer secured one elsewhere. The Ombudsman dismissed the complaint, finding no fault in Barclays’ decision. […]
Special Reports
Starling Bank Ordered to Compensate for Wrongful Account Closure, But Ombudsman Permits BBL Repayment Demand
Starling paid for wrongly closing an account, but the Ombudsman upheld their BBL repayment demand. We dissect this mixed ruling. […]
BBL Complaints Upheld
Lloyds Ordered to Pay £500 for Wrongful CIFAS Marker Blocking Bounce Back Loan, Ombudsman Upholds Complaint
Lloyds’ erroneous CIFAS marker caused repeated Bounce Back Loan denials. The Ombudsman upheld the complaint, ordering £500 compensation for the bank’s error. […]