Santander Ordered to Pay £500 for Falsely Claiming Customer Had Bounce Back Loan, Ombudsman Upholds Complaint
BBL Complaints Dismissed
HSBC Denies Account, Blocking Bounce Back Loan Access, Ombudsman Dismisses Complaint
HSBC denied an account application, preventing a Bounce Back Loan. The Ombudsman dismissed the complaint, upholding the bank’s discretion to refuse accounts. […]
Special Reports
Barclays Defaults Customer’s Bounce Back Loan Despite PAYG Option; Ombudsman Cites Prior Missed Payments
A customer complains Barclays defaulted his Bounce Back Loan during a PAYG no-payment period, but the Ombudsman rules prior missed payments justify the action. […]
BBL Complaints Dismissed
HSBC Demands Bounce Back Loan Repayment Post-CBILS, Ombudsman Dismisses Complaint
HSBC demanded a Bounce Back Loan repayment and seized funds after a CBILS approval. The Ombudsman dismissed the complaint, upholding HSBC’s actions. […]